Postage & packing (shipping & handling) charges from Incense Man

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Postage & Packing Charges

We firmly believe in giving you a fair deal on postage & packing (shipping & handling) costs. We base our charges on what it costs us to send your order, plus the cost of the packaging materials used, and VAT where appropriate. These costs are added to your order, calculated on the total weight of the package, as shown below:

Orders are dispatched Monday to Friday only (except Bank / public holidays). Orders received before 1pm are usually packed and dispatched the same day (size / carrier permitting).


TOTAL ORDER WEIGHT POSTAGE & PACKING: ROYAL MAIL 48 PARCEL POSTAGE & PACKING: ROYAL MAIL 24 PARCEL POSTAGE & PACKING: ROYAL MAIL SPECIAL DELIVERY POSTAGE & PACKING: 
BUDGET COURIER 
SERVICE
POSTAGE & PACKING: 
STANDARD COURIER SERVICE
0 - 100g 2.99 3.75 7.49 4.99 12.99
101 - 500g 2.99 3.75 7.99 4.99 12.99
501 - 1000g 2.99 3.75 9.25 4.99 12.99
1001 - 1250g 3.49 3.99 10.99 4.99 12.99
1251 - 1500g 3.69 4.39 10.99 4.99 12.99
1501 - 1750g 3.69 4.69 10.99 6.99 12.99
1751 - 2000g 3.69 4.99 10.99 6.99 12.99
2001 - 5000g N/A 15.99 29.99 8.99 12.99
5001 - 10000g N/A 24.99 29.99 9.99 13.99
10001-15000g N/A 29.99 N/A 11.99 15.99
15001-20000g N/A N/A N/A N/A 19.99

(Charges are calculated and added automatically by the shopping basket.)

 

TOTAL ORDER WEIGHT INTERNATIONAL STANDARD TO EUROPE
(see list of countries below)
INTERNATIONAL STANDARD TO REST OF WORLD
(ALL other countries not listed as Europe)
Up to 250g 4.75 5.99
251g - 500g 6.35 8.99
501g - 750g 7.99 12.25
751g - 1000g 9.60  16.74
1001g - 1250g 11.22  19.20
1251g - 1500g 12.84  21.60
1501g - 1750g 14.46  25.20
1751g - 2000g 16.08  28.80
Over 2001g N/A N/A
* Please contact us for special courier rates which apply for packages over 2kg to destinations outside the UK. *

 

DELAYED OR LOST ORDERS:  Royal Mail and the courier services are usually very efficient, but they can have occasional problems... if so, we apologise on their behalf.

For un-tracked items dispatched via Royal Mail: Unfortunately once an order is posted, its fate is out of our control. As a first course of action, after 10 days have elapsed since the package was posted, please advise us by email, and check with your local Royal Mail delivery office to see if they're holding the package there for you... the usual cause of a package being delayed is that they have tried to deliver it, found nobody home, and forgotten to leave a card advising you of that fact. (You could also try checking with your neighbours - it may have been left with them.) 
You can find contact details for your local delivery office by calling Royal Mail's customer service line on 08457 740 740, or by enquiring at your local Post Office. Please note that the delivery office will only hold undelivered mail for 3 weeks - after that time it will be returned to us.

If the package still isn't forthcoming after another 21 days, please let us know and we'll claim compensation for it as lost, and arrange to send you a replacement or refund.

For tracked items dispatched via Royal Mail or courier: Please contact us and we will track the package on your behalf.


Pay us securely by credit or debit card

Pay securely online with most major credit or debit cards.

We're also pleased to accept payment by

 Payments accepted via PayPal

 

Click here to go to the Incense Man home-page. Click here for details of how to contact & order from Incense Man. Click here to go to the Incense Man incense index. Click here to go to the Incense Man incense-holders index. Click here to go to the Incense Man Crystals index Click here to go to the Incense Man gift-sets index. Click here to go to the Incense Man T-shirts index.
Click here to go to the Incense Man links page. Click here to send an e-mail to Incense Man.

Incense Man is part of Incense Online Ltd. Registered in England & Wales, company no. 4688379. Registered office: 1 White Close, Bradpole, Bridport, DT6 3HL

 

Postage & packing, shipping & handling, post, p&p, delivery costs.