Incense Man's privacy and mailing policy

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Incense Man's Privacy and Mailing Policy

Incense Man is committed to preserving the privacy of all visitors to our website. Please read the following privacy and mailing policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you:

When you visit, register or order products on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us. 

Use of your information:

Your information will enable us to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. 

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you do not wish to be contacted in the future, please let us know.

Security and data retention:

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Sharing and Usage:

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. 


Cookies are small amounts of information which we may store on your computer. Our system will issue cookies to your computer when you visit the site. Cookies make it easier for you to use the site, particularly when placing an order via the online shopping basket. They also allow us to monitor website traffic. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site.

Accessing and updating:

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at . We are entitled by law to charge a fee of 10 to meet our costs in providing you with details of the information we hold about you. 

Changes to our privacy policy:

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to .

Our mailing policy:

We are totally opposed to the sending of spam (unsolicited commercial emails). Our mailings comply fully with Directive 2002/58/EC of the European Parliament and of The Council of 12 July 2002, concerning the processing of personal data and the protection of privacy in the electronic communications sector.

If you have received a mailing from us, either (a) your email address is listed with us as someone who has expressly registered this address for the purpose of receiving information in the future ("opt-in"), or (b) you have purchased from us or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. All requests to be removed from our mailing list will be honoured immediately.

How can you stop receiving e-mail from us?

Each newsletter or mailing list update sent contains an easy way for you to stop receiving e-mail from us. If you wish to do this, simply follow the instructions at the end of the e-mail. Alternatively, email us at at any time.

If you have received unwanted, unsolicited e-mail sent via this system, or purporting to be sent via this system, please forward a copy of that e-mail with your comments to for review.



Incense Man is part of Incense Online Ltd. Registered in England & Wales, company no. 4688379. Registered office: 1 White Close, Bradpole, Bridport, DT6 3HL



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